Support Hubb is our new central reporting point for malfunctions and service requests. Whereas reports used to come in through various channels, we now bundle them into one clear system. This provides a better overview of the reports coming in from homes and makes the process easier and faster for everyone.
You get immediate insight into what is going on and can easily determine which reports need to be addressed. With Support Hubb, your company always remains in control, while the reporting process becomes clearer, more efficient, and more transparent.
Starting in January 2026, every home will have a unique QR code, which will be visible on the house rules. Residents can scan this QR code to submit a report. They can use Support Hubb to report a malfunction, damage, technical problem, or nuisance. The report can also be submitted in the resident’s own language.
When a resident submits a report, you will automatically receive an email. You can then approve or reject the report with a single click. If approved, Hubbs will be informed and we will take care of it. If a report is rejected, the process stops and no further action will be taken.
We want to be able to process malfunctions and requests faster, more completely, and centrally. In the old situation, reports came in through different channels, which sometimes caused delays or missing information. With the new working method, we receive reports directly and in full, enabling us to help residents more quickly.
Each home has a unique QR code that is visible on the house rules. We also place a tent card on the dining table and a flyer on the beds so that residents know exactly how to report any issues.
Approving reports ensures that you, as a company, always remain in control. You decide which reports are acted upon and which are not. This prevents unnecessary actions, keeps the process clear, and ensures that work is in line with your agreements and internal choices.
Support Hubb will take effect on January 1, 2026. In the coming period, all homes will be prepared with the appropriate information material and the QR code on the house rules.
All reports can be made using the unique QR code printed on the house rules. Our emergency service is available 24/7. All reports are also reviewed and assessed in the evenings and on weekends. If the situation requires it, immediate action will be taken to resolve the problem as quickly as possible. This ensures that malfunctions and urgent reports are not left unattended and that residents receive prompt assistance.
In case of emergencies, we are available Monday through Sunday (8:00 a.m. – 10:00 p.m.) at: +31(0)85-1304257 or via beheer@hubbs.nl.
